Frequently Asked Questions

Q: Can I email my doctor?

A: We offer a service called Patient Portal that allows secure, web-based messaging between providers and patients. Communicating with your doctor is similar to email but is more secure. Additionally, Kareo gives patients access to their test results and medical record. 

Q: How do I retrieve a phone message from my doctor? 

A: For patients not enrolled in Patient Portal, we use a phone message system to help us communicate with patients. You will receive a phone call or text message notifying you of a message from your doctor. To retrieve the message, call (602) 805-4914 from a phone number we have on file for you (this is part of your identification). 

Q: How long has Canyon Family Medicine been around?

A: Canyon Family Medicine was started in 2020. It was previously telemedicine focus primary care.

Q. Do you take walk-in appointments?

A: Yes, Same-day or next-day appointments are usually available. 

Q: Is there a discount for paying cash?

A: No

Q: I don’t have insurance. Can you take partial payments for fee-for-service patients?

A: All fees that are the patient’s responsibility and are due at the time of service.

Q: I have a high deductible on my insurance, how will I be billed for my appointment?

A: Patients with a high deductible ($500 or higher) will be required to pay 50% of charges at the time of visit.

Q. You don’t take my insurance but can you bill my insurance anyway?

A. No. We only bill our contracted healthcare plans. We will provide you with a copy of your charges so you can submit your claim to your insurance provider.

Q. Can I come in to have my blood pressure checked without an appointment?

A: No. Blood pressure assessment in our office requires an appointment with your providers. We suggest as an alternative going to the fire department or a grocery store/pharmacy if an appointment is not needed.

Q: Are the providers board-certified?

A: Yes

Q: How long have the doctors been in practice? Where did they go to medical school? Do they have any special medical interests?

A: To see the bios & resumes of our providers on our website. Click Here

Q: What is a Nurse Practitioner?

A: A Nurse Practitioner is a skilled and experienced Registered Nurse who has gone on for advanced education and training. In Arizona, nurse practitioners are certified nationally and are regulated by the Arizona Board of Nursing. Once certified, they can practice autonomously, or in collaboration with other health care professionals. NPs provide a full range of health care services, physical exams, diagnosing illnesses, developing and executing treatment plans, ordering and interpreting lab tests, suturing lacerations, prescribing medications, and providing patient education and preventative health care counseling. Additional information is available at

Q: I was in a car accident. Can you bill the car insurance?

A: We do not bill 3rd parties or take liens such as billing car insurance companies for motor vehicle accidents. We will bill the patient’s primary insurance company only. All other fees are due at the time of service.

Q: Can I see my doctor for a work-related injury?

A: You can be seen by your doctor for any condition but we do not complete Workman’s Comp forms/paperwork. If you feel you have a work-related injury and would like to process a Workman’s Comp claim, we suggest you go to Urgent Care or find out from your employer what clinic will handle your Workman’s Comp claims.

Q: What should I do if something should happen over the weekend?

A: If you have a life-threatening emergency, you should dial 911. If you have an urgent need and need to speak with a Provider, you should call our office number at (602) 805-4914 and you will be directed to the appropriate number for our answering service. The answering service will contact the doctor on call who will return your call and address your concern.

Q: I want to see a specialist, do I need a referral?

A: It depends on your insurance plan. If your plan requires a written referral, please make an appointment with your provider to evaluate the problem so that a referral can be started if needed.

Whether you’re suffering from an injury or illness, we’ve got you covered.


Copyright by Canyon Family Medicine PLLC. All rights reserved.